Privacy Policy

  1. ABOUT THIS PRIVACY POLICY

1.1

Fay Chaudhry (“Fay”, “I”, “me” or “my”) is committed to protecting the privacy of users of this website.

1.2

This Privacy Policy explains how I collect, use, store and protect any personal information that you provide when you visit my website or use any services offered through it (“Information”). Your personal information will be processed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and any other applicable data protection legislation.

1.3

This Privacy Policy is intended to help you understand how your personal information is collected and used when you use this website. Please read it alongside my Terms and Conditions and Cookie Policy.

1.4

This Privacy Policy applies only to information collected through this website or during your communications with me. It does not apply to information collected by third-party websites or services.

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  1. DATA CONTROLLER

2.1

Fay Chaudhry is the Data Controller for the purposes of the UK GDPR and the Data Protection Act 2018 and can be contacted:

(a) By post: privately message for actual address

(b) Via the contact form on http://www.faychaudhry.com

(c) By telephone using the contact number published on the website.

(d) By email at hi@faychaudhry.com

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  1. MY COMMITMENT TO PROTECTING YOUR PRIVACY

3.1

I am committed to protecting your privacy. You can visit most pages of this website without providing any personal information. However, there are occasions where I need to collect personal information to provide the services you request. This Privacy Policy explains how your information is collected, used, stored and protected.

If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact me using the details above.

3.2

By using this website, you consent to the collection and use of your personal information as described in this Privacy Policy. If this Privacy Policy changes, an updated version will be published on this website so that you remain informed about what information is collected, how it is used and when it may be disclosed.

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  1. INFORMATION COLLECTED

4.1

You may provide, or I may ask you to provide, the following information:

  • Full name
  • Email address
  • Telephone number
  • Postal address (where required)
  • GP details (where relevant to therapy)
  • Emergency contact details (where appropriate)
  • Information relevant to your enquiry or therapy

I may also automatically collect certain technical information including:

  • IP address
  • Browser type
  • Operating system
  • Access times
  • Referring website addresses

4.2

I may process information relating to purchases or bookings made through this website (“Transaction Data”). This may include your contact details, payment details (processed securely through third-party payment providers) and details of services purchased.

This information is processed for the purpose of fulfilling our contract and maintaining appropriate business records.

4.3

I may process any information contained within communications you send to me (“Correspondence Data”), including emails, website contact forms and other enquiries.

This information is processed to respond to your enquiries, communicate with you and maintain appropriate records.

4.4

I may process personal information where necessary for the establishment, exercise or defence of legal claims.

4.5

I may process personal information where necessary for obtaining insurance, managing professional risk or obtaining legal or professional advice.

4.6

I may process your personal information where required to comply with legal obligations or where necessary to protect your vital interests or those of another person.

4.7

Please do not provide another person’s personal information unless requested to do so.

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  1. HOW YOUR INFORMATION IS USED

5.1

Your information may be used to:

  • Provide the services you request.
  • Respond to your enquiries.
  • Arrange appointments.
  • Improve my website and services.
  • Ensure the website functions effectively.
  • Contact you regarding appointments or services.
  • Send newsletters, offers or updates where you have given your consent.

5.2

Your personal information may be disclosed where necessary:

  • To comply with legal obligations.
  • To protect your safety or the safety of others.
  • To establish, exercise or defend legal claims.
  • To prevent fraud or unlawful activity.
  • Where otherwise required by law.

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  1. COOKIES

6.1

This website uses cookies to improve your browsing experience and analyse website traffic.

Cookies may be used for:

  • Website functionality
  • Remembering your preferences
  • Website analytics
  • Performance monitoring

6.2

Google Analytics may be used to understand how visitors use this website.

Google’s Privacy Policy can be viewed at:

https://policies.google.com/privacy

6.3

Most internet browsers allow you to refuse or delete cookies through your browser settings.

Please note that disabling cookies may affect how parts of this website function.

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  1. MARKETING

7.1

Where you have given your consent, I may contact you regarding:

  • Therapy services
  • Coaching programmes
  • Workshops
  • Events
  • Newsletters
  • Special offers

7.2

You may withdraw your consent at any time by:

  • Emailing hi@faychaudhry.com
  • Using the unsubscribe link contained within marketing emails.

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  1. LINKS TO OTHER WEBSITES

This website may contain links to third-party websites.

I am not responsible for the privacy practices of those websites. This Privacy Policy applies only to information collected through this website.

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  1. PROVIDING YOUR PERSONAL DATA TO OTHERS

9.1

I may share personal information with trusted service providers where necessary for the operation of my business.

9.2

This may include professional advisers, insurers, accountants, IT providers and secure practice management software providers.

9.3

Where appropriate, personal information may be shared with third-party providers who assist in delivering services. Those providers will process your personal information in accordance with their own Privacy Policies.

9.4

Personal information may also be disclosed where required by law or where necessary to establish, exercise or defend legal claims.

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  1. RETENTION OF YOUR INFORMATION

10.1

Your personal information will only be retained for as long as reasonably necessary for the purposes for which it was collected.

10.2

Client records are generally retained for 7 years after the end of therapy, unless a longer retention period is required by law or for the establishment, exercise or defence of legal claims.

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  1. CORRECTING, UPDATING AND REMOVING YOUR INFORMATION

11.1

You have the right to request a copy of the personal information I hold about you and request correction of inaccurate information.

11.2

If you wish to update, amend or request deletion of your personal information, please contact me at:

hi@faychaudhry.com

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  1. YOUR RIGHTS

12.1

Under UK data protection law, you have several rights regarding your personal information.

12.2

These include:

  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to object to processing
  • The right to data portability
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO)
  • The right to withdraw consent

12.3

You have the right to request confirmation that I process your personal information and to receive a copy of that information.

Requests should be made by emailing:

hi@faychaudhry.com

12.4

You have the right to have inaccurate personal information corrected.

12.5

In certain circumstances, you have the right to request deletion of your personal information.

12.6

You may request that I restrict the processing of your personal information in certain circumstances permitted by law.

12.7

You have the right to object to the processing of your personal information where processing is based on legitimate interests.

12.8

You have the right to object to direct marketing at any time.

12.9

You have the right to object to processing for scientific or historical research where applicable.

12.10

Where processing is based on consent or contract and carried out by automated means, you may request your personal information in a structured, commonly used and machine-readable format.

12.11

If you believe your personal information has been processed unlawfully, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

12.12

Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

12.13

You may exercise any of your data protection rights by contacting:

Email: hi@faychaudhry.com